Majestic Engines

Return Policy

Effective date: 8 April 2026
Seller: SAR-MAR s.r.o.
Registered address: Doležalova 15C, 821 04 Bratislava, Slovakia
Email: majesticengines@gmail.com
Website: majesticengines.com

SAR-MAR s.r.o. supplies factory-new replacement automotive parts, including in particular replacement engines, injectors, cylinder heads, and related components.

Because these products are technical components that must be matched precisely to a specific vehicle and application, the customer is responsible for verifying compatibility before ordering, including in particular the engine code, OEM number, technical specification, vehicle application, and any other relevant identifying information shown in the quotation, product photographs, product description, and related documentation.

Submitting a pricing request through our website does not place an order and does not create a binding purchase contract. Orders are concluded only when confirmed by SAR-MAR s.r.o. in writing by email.

By placing an order, the customer confirms that they have reviewed all available compatibility information and that the ordered product is suitable for the intended vehicle and application.

1. General Rule on Returns

Except where mandatory law provides otherwise, we do not accept returns of products that have been:

  • installed, fitted, mounted, connected, coded, calibrated, programmed, test-fitted, or otherwise incorporated into a vehicle or system,
  • used, operated, started, test-run, pressure-tested, bench-tested, or otherwise subjected to functional testing,
  • filled with or exposed to oil, coolant, fuel, cleaning agents, sealants, adhesives, or other fluids or substances,
  • opened, disassembled, altered, machined, repaired, modified, tuned, welded, skimmed, ported, or otherwise changed from their originally supplied condition,
  • damaged during handling, transport after delivery, storage, installation, attempted installation, testing, or removal,
  • returned without original packaging, labels, protective caps, seals, accessories, supplied documentation, or identifying markings,
  • or returned in a condition that prevents resale as new.

A product that has been installed, used, connected, tested, contaminated, altered, or otherwise handled beyond what is necessary to inspect its nature, characteristics, and compatibility is considered materially diminished in value and may not be eligible for any refund.

2. Compatibility and Incorrect Orders

The customer must ensure before ordering that the ordered product matches the relevant vehicle and intended application.

The customer is responsible for verifying all information necessary for correct product identification, including where applicable:

  • engine code,
  • OEM number,
  • product reference number,
  • technical specification,
  • vehicle make, model, and variant,
  • production year,
  • and any other compatibility criteria relevant to the product.

We strongly recommend that compatibility is verified by a qualified mechanic or workshop before purchase and before installation.

No return, exchange, or refund will be accepted merely because the customer, workshop, or installer later determines that the ordered product is not suitable, where the product supplied matches the product identification data and specification confirmed in the order or quotation.

This rule applies equally to private customers and professional customers.

3. Product-Specific Rules for Engines, Injectors, and Cylinder Heads

3.1 Engines

Except where mandatory law provides otherwise, no return, exchange, or refund will be accepted for an engine that has been:

  • installed or attempted to be installed,
  • started, test-run, or connected,
  • filled with oil, coolant, fuel, or other operating fluids,
  • opened, disassembled, modified, or altered,
  • contaminated by use, workshop handling, or operating conditions,
  • or otherwise handled in a manner that prevents resale as a new engine.

3.2 Injectors

Except where mandatory law provides otherwise, no return, exchange, or refund will be accepted for an injector that has been:

  • installed or attempted to be installed,
  • connected to a fuel system or engine,
  • coded, calibrated, programmed, electronically adapted, or otherwise configured,
  • exposed to fuel, combustion residue, dirt, workshop contamination, or testing conditions,
  • opened, disassembled, modified, or repaired,
  • or returned without protective caps, seals, identification labels, calibration markings, or other protective or traceability elements.

3.3 Cylinder Heads

Except where mandatory law provides otherwise, no return, exchange, or refund will be accepted for a cylinder head that has been:

  • installed or test-fitted,
  • pressure-tested, machined, skimmed, ported, welded, repaired, modified, or otherwise processed,
  • fitted with additional parts or combined with other components unless originally supplied in that condition,
  • exposed to oil, coolant, sealants, carbon deposits, workshop debris, or operating conditions,
  • or otherwise handled in a manner that prevents resale as a new product.

4. Consumers in the European Union

If you are a consumer purchasing at a distance within the European Union, you may have mandatory statutory rights, including a legal right of withdrawal, that cannot be excluded by this policy.

Where the right of withdrawal applies, it applies only in accordance with mandatory law. To preserve the condition and value of the goods, the product must not be installed, used, started, connected, coded, calibrated, modified, contaminated, or otherwise handled beyond what is necessary to inspect its nature, characteristics, and compatibility.

If a returned product shows signs of installation, use, operation, coding, calibration, testing, contamination, modification, damage, missing parts, removal of protective elements, or any handling beyond what is necessary for inspection, SAR-MAR s.r.o. reserves the right to reduce the refund to reflect the diminished value of the goods, including up to the full value of the goods where the product can no longer be resold as new.

Unless mandatory law requires otherwise, the customer bears the direct cost of returning goods when exercising any applicable right of withdrawal.

5. Business Customers

Where the buyer is acting in the course of business, trade, or profession, returns are not accepted unless expressly agreed by SAR-MAR s.r.o. in writing in advance.

No return from a business customer will be accepted after installation, attempted installation, use, testing, coding, calibration, modification, machining, contamination, or any other handling that changes the product from its originally supplied condition.

6. Defective, Damaged, or Non-Conforming Goods

This Return Policy does not limit any mandatory statutory rights relating to goods that are defective, damaged on delivery, or not in conformity with the contract.

If you believe the product delivered is incorrect, defective, or damaged, you must notify SAR-MAR s.r.o. without undue delay and before installation, testing, or use, providing:

  • your order number,
  • the relevant engine code, OEM number, or product reference number,
  • a description of the issue,
  • clear photographs of the product,
  • photographs of the packaging, labels, seals, protective elements, and any visible defect or transport damage,
  • and any other information reasonably requested by SAR-MAR s.r.o.

SAR-MAR s.r.o. may require inspection, additional photographs, serial numbers, workshop documentation, diagnostic information, or return of the goods for assessment before approving any remedy.

7. Return Procedure

No goods may be returned without prior written approval from SAR-MAR s.r.o.

To request a return or report a problem, contact:

SAR-MAR s.r.o.
Doležalova 15C, 821 04 Bratislava, Slovakia
Email: majesticengines@gmail.com
Website: majesticengines.com

If a return is authorised, SAR-MAR s.r.o. will provide return instructions. The customer must ensure that the goods are securely packaged to prevent transport damage. SAR-MAR s.r.o. may refuse delivery of unauthorised returns.

8. Refunds

Any approved refund will be processed only after the returned goods have been received and inspected.

Refunds may be refused or reduced where the returned goods are incomplete, damaged, contaminated, modified, installed, used, coded, calibrated, tested, machined, or otherwise diminished in value.

Delivery charges, return costs, handling charges, and any other non-refundable amounts may be deducted where permitted by law.

9. Inspection Before Installation or Use

All products must be carefully inspected before installation, fitting, testing, coding, calibration, or any other use, including verification of:

  • product type,
  • compatibility,
  • completeness,
  • visible condition,
  • identifying markings,
  • and any transport damage.

Installation, fitting, coding, calibration, testing, or use of the product constitutes acceptance of the product’s visible condition and supplied type, except for defects that could not reasonably have been discovered before such use.

10. Contact

For all return-related requests, contact:

SAR-MAR s.r.o.
Doležalova 15C, 821 04 Bratislava, Slovakia
Email: majesticengines@gmail.com
Website: majesticengines.com